How can we help you today?
Whether you're looking for order support, shipping details, or product care tips, you'll find answers, helpful guides and ways to reach us below.
Contact UsMonday to Friday, 8am to 4pm ET
Shipping & Returns
Free ShippingFree shipping on orders of $100 or more. See which addresses qualify.› Shipping DiscountsCan't get free shipping to your address? Save automatically with our shipping discount.› Shipping PolicyDiscreet packaging, processing times, delivery options and shipping restrictions.› Return PolicyOur 30 day return window, what can be returned, and how to request a return.›
Products & Care
Free Sample ProgramTry our products for free before committing to a full purchase.› Disposable Reference GuideCompare absorbency, fit and pack sizes to find your best match.› Washing InstructionsCare tips to keep your reusable products comfortable and long lasting.› Sizing and Comfort GuaranteeSpeak with our team before buying reusables, and we'll make sure you get the right fit.›
ODSP for Ontario Residents
Ontario residents may be eligible for coverage of incontinence supplies through the Ontario Disability Support Program. We can help you every step of the way.
ODSP BenefitsHow ODSP coverage works and the steps to get set up with Incontrol.› ODSP SupportContact our dedicated ODSP team for product guidance, orders and documentation.›
Company & Policies
About UsWho we are and what drives our commitment to better incontinence care.› RetailersFind authorized retailers near you, online or in store.› Terms & ConditionsPayments, promotions, chargebacks, product information and your rights as a customer.›
Need Additional Assistance?
If you can't find what you're looking for, our support team is happy to help with any questions or concerns.
Contact UsMonday to Friday, 8am to 4pm ET