New European Shipping Rules - Nov 2026

For many of our customers in Europe, dependable access to quality incontinence products is part of everyday life. That's why we want to share an important update about how shipping to the EU is changing, and what we're doing to keep your orders arriving smoothly.

What has changed

As of November 4, 2026, new rules for shipments entering the European Union have taken effect. Under these rules, we are now required to pay customs fees on shipments.

Please also note that for shipments valued over €150, we are no longer able to ship with Canada Post. These orders can still be shipped with UPS and FedEx.

Changes to our shipping discount

Until now, EU orders received an additional shipping discount, an amount equal to 25% of the order value (before shipping), deducted automatically from the shipping quote. This discount was put in place to help offset costs for our customers. Because we are now paying these customs fees directly, we have discontinued this discount for EU orders.

Duties and taxes are paid by us

We are updating our shipping methods to show that duties and taxes are paid by us, so you can order with confidence and without unexpected charges on delivery. We are currently resolving a small issue with our shipping quote software, so for now the shipping options at checkout will not display this information. We will have it updated as soon as the fix is complete.

Our commitment to you

Our goal remains the same: to make Incontrol products available to as many people, in as many countries, as possible. We will continue shipping internationally wherever we are able to, because we believe everyone deserves access to products that help them live comfortably and confidently.

Another option: our retail partners

If shipping to your country is more than you would like to spend, we encourage you to consider ordering from one of our retail partners. Purchasing from a retailer closer to you may lower your shipping costs and shorten delivery times. You can find the full list on our Retailers page.

We're here to help

If you have any questions about your order or about shipping to your country, our customer service team is happy to help. Please reach out to us through our Contact Us page.

Thank you for your continued trust in Incontrol.